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Billing & Plans

Sonny has one simple plan with everything included. No per-seat pricing, no feature tiers, no surprises.

Sonny Pro

Everything you need. Nothing you don't.

$14.99
per month
Unlimited conversations
Unlimited team members
Unlimited chat history
Live chat widget
Email ticketing and forwarding
Unified inbox (chat + email)
Custom widget branding
File attachments (up to 25 MB)
Internal team notes
Conversation assignment
Tags and organization
Saved replies
Reporting and analytics
Real-time notifications
Role-based permissions
Contact management

How it works

1

Start your free trial

When you create a workspace, you automatically get a 7-day free trial with full access to every feature. No credit card required.

2

Subscribe when ready

Go to Settings > Billing (owner only) and click "Subscribe". You'll be taken to a secure Stripe checkout page to enter your payment details.

3

Manage your subscription

After subscribing, use the "Manage Billing" button to open the Stripe customer portal. From there you can update your payment method, view invoices, or cancel your subscription.

Billing statuses

Your workspace's billing status determines what level of access you have.

Trial

You're in your 7-day free trial. Full access to all features, no credit card required.

Active

Your subscription is active and current. Full access to all features.

Past due

A payment has failed. You still have full access while we retry. Update your payment method in the billing portal to resolve.

Canceled

Your subscription has been canceled. You have read-only access until the end of your current billing period.

Locked

Your trial has expired or your subscription has ended. Access is restricted to the billing page so you can resubscribe.

Good to know

  • Only the workspace owner can access the billing page and manage the subscription.
  • All payments are handled securely through Stripe. Sonny never stores your credit card details.
  • If your trial expires, you have a 3-day grace period with read-only access before the workspace is locked.