Documentation

Get started with Sonny

Setup guides, feature walkthroughs, and everything you need to get the most out of Sonny.

Setup guides

Get up and running with the chat widget and email.

Install the Sonny live chat widget on your website with a single script tag.

Configure email forwarding to manage support tickets alongside live chats.

Customize colors, logos, messages, and behavior to match your brand.

Programmatically identify logged-in users so they skip the email prompt.

Route emails from multiple domains to the right source, including shared forwarding setups.

Install Sonny on your iPhone, Android, Mac, or Windows device for push notifications and a native app experience.

Learn how to use every part of Sonny.

Create reusable message templates to respond to common questions faster.

How contacts are created, managed, tagged, and merged in Sonny.

Invite team members and control access with owner, admin, agent, and viewer roles.

One simple plan at $19.99/month. Learn about trials, subscriptions, and billing.

Track conversation volume, response times, and team performance.

Can't find what you need? Start a trial and we'll help you get set up.