Documentation

Get started with Sonny

Setup guides, feature walkthroughs, and everything you need to get the most out of Sonny.

Setup

Get up and running

Install the widget, connect your email, and ship your first reply.

Widget setup: Install the Sonny live chat widget on your website with a single script tag.
Email setup: Configure email forwarding to manage support tickets alongside live chats.
Widget customization: Customize colors, logos, messages, and behavior to match your brand.
Visitor identification: Programmatically identify logged-in users so they skip the email prompt.
Email routing & multi-domain: Route emails from multiple domains to the right source, including shared forwarding setups.
Install the app: Install Sonny on iPhone, Android, Mac, or Windows for push notifications and a native feel.

Features

Deep-dive guides for each feature, from saved replies to reporting.

Saved replies: Create reusable message templates to respond to common questions faster.
Contacts: How contacts are created, managed, tagged, and merged in Sonny.
Team & roles: Invite team members and control access with owner, admin, agent, and viewer roles.
Billing & plans: One simple plan at $19.99/month. Learn about trials, subscriptions, and billing.
Reporting: Track conversation volume, response times, and team performance.

Can't find what you need? Start a trial and we'll help you get set up.