Everything your team needs. Nothing you don't.
One inbox, AI-powered responses, real-time reporting, and team collaboration — all in one platform.
Start free trialTags
Hey, I'm having trouble with my account settings...
Thanks for the quick response! That fixed it.
Can I upgrade my plan to include more storage?
The new widget looks great on our site!
Sarah Chen
sarah@example.com
Hey, I'm having trouble with my account settings. The page keeps loading but nothing shows up.
10:32 AM
Hi Sarah! Let me look into that for you. Can you try clearing your browser cache?
10:34 AM
Type your reply...
Unified inbox
Every conversation from every channel in one real-time dashboard. No more switching between tools.
Unified inbox
Chat and email conversations in a single view. Filter by status, priority, assignment, channel, source, or tag.
Real-time updates
New messages appear instantly via WebSockets. Live typing indicators, read receipts, and presence awareness.
Full-text search
Search across all conversations and messages powered by Algolia. Results in milliseconds.
Tags and filters
Organize with color-coded tags. Filter by status, priority, channel, source, team, or custom combinations.
Snooze and schedule
Snooze conversations until a specific time or until the customer replies. They reopen automatically.
Keyboard shortcuts
Navigate with j/k, close with e, reply with r, search with Cmd+K. Full command palette built in.
Live typing preview
See what visitors are typing before they send. Prepare your answer while they're still composing.
Collapsible sidebar
Expand or collapse the navigation sidebar. Maximise screen space for conversations when you need it.
Chat widget that converts
Add real-time chat to your website in 60 seconds. Customizable, fast, and powered by AI when your team is away.
One-line install
Add a single script tag to any website. The widget appears immediately with no additional setup.
Fully customizable
Match your brand colors, set the position, add your logo. The widget looks like part of your site.
AI auto-responder
Your AI answers common questions automatically using your knowledge base. Escalates to a human when unsure.
Sonny Chat
We typically reply in minutes
Hi there! How can we help you today?
I have a question about pricing
Type a message...
CSAT surveys
Automatically collect customer satisfaction ratings after conversations close. Track scores over time.
Mobile-optimized
Responsive widget works beautifully on phones and tablets. Installable as a PWA for your team.
Secure by default
Session tokens, domain validation, SSRF protection, rate limiting, and IP blocking built in.
AI that actually helps
Train your AI with your knowledge base. It suggests replies for agents and auto-responds to customers when you're away.
How much does your Pro plan cost?
Our Pro plan is $19.99/month for your entire team with unlimited agents and conversations.
AI suggested · 0.2s
Our Pro plan is $19.99/month for unlimited agents and conversations...
Sources matched
AI Copilot
AI suggests reply drafts based on the conversation and your knowledge base. Insert with one click.
Auto-responder
AI handles customer questions 24/7 using RAG-based retrieval from your knowledge base. Configurable confidence threshold.
Knowledge base
Train your AI with website URLs (auto-crawled), FAQ pairs, and document uploads (PDF, DOCX, TXT, CSV).
Test chat
Ask your knowledge base questions directly to see how the AI would respond — with confidence scores and matched sources.
Missed questions
See what your AI couldn't answer. Add the answer to your knowledge base with one click to continuously improve.
Office hours scheduling
Run the auto-responder only outside office hours, or always. You choose per source.
Email ticketing, built in
Forward your support email. Replies go out as real emails. Customers never know the difference.
Email forwarding
Forward your support address to Sonny. Emails appear as conversations alongside your chats.
Rich formatting
Full HTML editor for replies. Inline images, file attachments up to 25MB, and email signatures.
AI reply polish
Write a quick draft and click Polish — AI rewrites it to sound professional and friendly in real-time.
Saved replies
Build a library of common responses. Insert them with a click or type a shortcut to save time.
Built for teams, not solo agents
Assign, collaborate, and never drop a conversation. Unlimited agents, no per-seat fees.
Conversation assignment
Assign conversations to specific agents. Round-robin auto-assignment or manual control.
Teams and departments
Create agent groups and auto-route conversations by source. Each team has its own inbox view.
Internal notes
Leave private notes with @mentions. Tagged team members get notified instantly.
Unlimited agents
Add your whole team at no extra cost. No per-seat pricing, ever.
Role-based access
Owner, admin, agent, and viewer roles. Granular permissions for settings, billing, and reporting.
Composing awareness
See when another agent is drafting a reply in the same conversation. Prevents duplicate responses.
Know your customers
Every customer in one place with their full conversation history, tags, and custom properties.
Sarah Chen
sarah@acme.co
Alex Rivera
alex@startup.io
Jordan Lee
jordan@corp.com
Measure what matters
Real-time dashboards with conversation trends, team performance, CSAT scores, and channel breakdowns.
24
Open
8
Pending
47
Closed today
2m 14s
Avg response
Conversations over time — Last 14 days
The details that matter
Push notifications, dark mode, PWA support, and more. The polish you expect from a modern tool.
Push notifications
Browser and mobile push for new messages, assignments, mentions, and escalations. Configurable per event.
Dark mode
Full dark mode support across every page. Automatically follows your system preference.
Custom branding
Your logo, colors, and domain. Remove Sonny branding on higher plans.
Installable PWA
Install Sonny as a native app on desktop and mobile. Offline-capable with push notifications.
Multi-workspace
Manage multiple brands or clients from one account. Switch workspaces instantly.
Email transcripts
Send conversation transcripts to any email address with one click. Formatted and timestamped.
All of this for $19.99/month
Unlimited agents. Unlimited conversations. 7-day free trial, no credit card required.