Features
Everything support needs, nothing extra
Live chat, email, AI help, and reporting in one calm inbox. Every feature on every plan.
Channels
Does the Pro plan include invoicing?
Order #4821 hasn't shipped yet — could you send it to my work address?
Could we get a quote for a brand refresh?
That fixed it, thank you for the quick help!
Melissa Cavil
Live chat · skylark.app
Does the Pro plan include invoicing? We send about 200 a month.
10:32
It does — invoicing is included on every plan, no volume limits.
10:33
Type your reply…
Inbox
One queue for everything
Chat and email arrive in the same view, in real time. Nothing to switch between, nothing to miss.
- Unified inbox
- Chat and email in a single view. Filter by status, priority, assignment, channel, source, or tag.
- Real-time updates
- New messages appear instantly over WebSockets, with live typing indicators, read receipts, and presence.
- Full-text search
- Search every conversation and message, powered by Algolia. Results in milliseconds.
- Tags and filters
- Organize with color-coded tags. Filter by status, priority, channel, source, team, or any combination.
- Snooze and schedule
- Snooze a conversation until a set time or until the customer replies. It reopens on its own.
- Command palette
- Press Cmd+K to jump to any conversation or action without leaving the keyboard.
- Live typing preview
- See what visitors are typing before they send, and have your answer ready.
- Collapsible sidebar
- Tuck the navigation away when you want the whole screen for conversations.
Live chat
A widget that feels like your site
One script tag and you're talking to visitors. Fast, unobtrusive, and answered by AI when your team is away.
- One-line install
- Add a single script tag to any website. The widget appears immediately, no further setup.
- Fully customizable
- Match your brand colors, set the position, add your logo. It looks like part of your site.
- AI auto-responder
- Answers common questions automatically from your knowledge base, and hands over to a human when unsure.
Sonny Chat
We typically reply in minutes
Hi there! How can we help you today?
I have a question about pricing
Type a message…
- CSAT surveys
- Collect satisfaction ratings automatically after conversations close. Track scores over time.
- Mobile-optimized
- A responsive widget that works properly on phones and tablets. Installable as a PWA for your team.
- Secure by default
- Session tokens, domain validation, SSRF protection, rate limiting, and IP blocking built in.
AI
Help that sounds like you
Give Sonny your knowledge and clear rules. It remembers useful customer context, learns from the answers your team already sends, drafts personal replies for agents, and handles the routine questions on its own.
How much does your Pro plan cost?
10:32
Our Pro plan is $19.99/month for your entire team with unlimited agents and conversations.
AI suggested · 0.2s
Our Pro plan is $19.99/month for unlimited agents and conversations…
Sources matched
- AI Copilot
- Suggested reply drafts based on the conversation and your knowledge base. Insert with one click.
- Auto-responder
- AI handles customer questions 24/7 using RAG-based retrieval from your knowledge base, with a configurable confidence threshold.
- Channel rules
- Set the tone, policies, and boundaries once. Every AI draft and automatic reply follows the same playbook.
- Customer memory
- Keep useful preferences with each customer, so Copilot can draft more personal replies. Review, correct, or delete anything Sonny remembers.
- Learns from your team
- Sonny can turn clear answers your team sends into reusable channel knowledge, helping future AI replies improve from real support conversations.
- Knowledge base
- Train the AI with website URLs (auto-crawled), FAQ pairs, and document uploads (PDF, DOCX, TXT, CSV).
- Test chat
- Ask your knowledge base questions directly and see how the AI would respond, with confidence scores and matched sources.
- Missed questions
- See what the AI couldn't answer, and add the answer to your knowledge base with one click.
- Office hours scheduling
- Run the auto-responder only outside office hours, or always. You choose per source.
- Bring your own key
- Run the AI on your own OpenAI, Anthropic, or self-hosted account. Unlimited AI conversations for a one-time unlock — we still handle the knowledge base.
Prefer your own key?
Bring your own OpenAI or Anthropic key — or a self-hosted Ollama server — and get unlimited AI conversations at raw token prices. One-time unlock, no subscription.
Email that reads like chat
Point your support address at Sonny. Replies go out as real email — customers never notice a difference.
- Email forwarding
- Forward your support address to Sonny. Emails appear as conversations beside your chats.
- Rich formatting
- A full HTML editor for replies, with inline images, attachments up to 25MB, and email signatures.
- AI reply polish
- Write a quick draft and click Polish — AI rewrites it to sound professional and friendly.
- Saved replies
- Build a library of common answers. Insert one with a click, or type a shortcut.
Team
Room for the whole team
Assign, mention, and answer together. Unlimited agents, no per-seat fees.
- Conversation assignment
- Assign conversations to specific agents, with round-robin auto-assignment or manual control.
- Teams and departments
- Group agents and auto-route conversations by source. Each team gets its own inbox view.
- Internal notes
- Leave private notes with @mentions. Tagged teammates are notified instantly.
- Unlimited agents
- Add your whole team at no extra cost. No per-seat pricing, ever.
- Role-based access
- Owner, admin, agent, and viewer roles, with granular permissions for settings, billing, and reporting.
- Composing awareness
- See when a teammate is drafting a reply in the same conversation. No more duplicate answers.
Contacts
Know who you're talking to
Every customer in one place, with their full conversation history, tags, and custom properties.
Melissa Cavil
melissa@acme.co
Alex Rivera
alex@startup.io
Jordan Lee
jordan@corp.com
- Contact management
- Custom fields
- Search and filter
- Contact merge
Reporting
The numbers that matter
Conversation trends, team performance, CSAT scores, and channel breakdowns — live, not last week's export.
24
Open
8
Pending
47
Closed today
2m 14s
Avg response
Conversations over time — last 14 days
- Conversations over time
- Response time tracking
- Team performance
- CSAT analytics
Platform
The quiet details
Push notifications, dark mode, PWA install, multi-workspace. Polish where you expect it.
- Push notifications
- Browser and mobile push for new messages, assignments, mentions, and escalations. Configurable per event.
- Dark mode
- Full dark mode across every page, following your system preference automatically.
- Custom branding
- Your logo, colors, and domain. Remove Sonny branding on higher plans.
- Installable PWA
- Install Sonny as a native app on desktop and mobile, with offline support and push.
- Multi-workspace
- Manage multiple brands or clients from one account. Switch workspaces instantly.
- Email transcripts
- Send a formatted, timestamped conversation transcript to any email address with one click.
All of it for $19.99 a month
Unlimited agents and conversations. Free for 7 days, no credit card.