Features built for simplicity

Every feature in Sonny is designed to help your team deliver faster, friendlier customer support without the complexity.

Core

Unified Inbox

One inbox for all your customer conversations. Live chats and emails, managed together.

Single dashboard

See every conversation from every channel in one clean interface.

Smart organization

Conversations are automatically organized by status, channel, and assignment.

Real-time updates

New messages appear instantly. No refreshing, no polling, no delays.

Chat

Add real-time chat to your website in minutes. Beautiful, fast, and customizable.

Easy installation

Add a single script tag to your website and the widget appears automatically.

Customizable design

Match the widget colors and branding to your website for a seamless experience.

Instant messaging

Real-time communication powered by WebSockets. Messages delivered in milliseconds.

Turn your support emails into organized tickets. Reply from the same inbox as your chats.

Email forwarding

Forward your support email address to Sonny and manage tickets in the inbox.

Rich formatting

Email replies support full HTML formatting, attachments, and inline images.

Notifications

Get notified when new emails arrive or when customers reply to tickets.

Team

Work together seamlessly. Assign conversations, share notes, and keep everyone in the loop.

Conversation assignment

Assign conversations to specific team members for clear ownership and accountability.

Internal notes

Leave private notes on conversations that only your team can see. Collaborate without the customer knowing.

Unlimited agents

Add your entire team at no extra cost. No per-seat pricing, ever.

Start your free trial and explore every feature. No credit card required.