Features
Everything your team needs, nothing you don't
One inbox, AI-powered responses, real-time reporting, and team collaboration — all in one platform.
Tags
Hey, I'm having trouble with my account settings...
Thanks for the quick response! That fixed it.
Can I upgrade my plan to include more storage?
The new widget looks great on our site!
Melissa Cavil
melissa@example.com
Hey, I'm having trouble with my account settings. The page keeps loading but nothing shows up.
10:32 AM
Hi Melissa! Let me look into that for you. Can you try clearing your browser cache?
10:34 AM
Type your reply...
Inbox
Unified inbox
Every conversation from every channel in one real-time dashboard. No more switching between tools.
- Unified inbox
- Chat and email conversations in a single view. Filter by status, priority, assignment, channel, source, or tag.
- Real-time updates
- New messages appear instantly via WebSockets. Live typing indicators, read receipts, and presence awareness.
- Full-text search
- Search across all conversations and messages powered by Algolia. Results in milliseconds.
- Tags and filters
- Organize with color-coded tags. Filter by status, priority, channel, source, team, or custom combinations.
- Snooze and schedule
- Snooze conversations until a specific time or until the customer replies. They reopen automatically.
- Keyboard shortcuts
- Navigate with j/k, close with e, reply with r, search with Cmd+K. Full command palette built in.
- Live typing preview
- See what visitors are typing before they send. Prepare your answer while they're still composing.
- Collapsible sidebar
- Expand or collapse the navigation sidebar. Maximise screen space for conversations when you need it.
Live chat
Chat widget that converts
Add real-time chat to your website in 60 seconds. Customizable, fast, and powered by AI when your team is away.
- One-line install
- Add a single script tag to any website. The widget appears immediately with no additional setup.
- Fully customizable
- Match your brand colors, set the position, add your logo. The widget looks like part of your site.
- AI auto-responder
- Your AI answers common questions automatically using your knowledge base. Escalates to a human when unsure.
Sonny Chat
We typically reply in minutes
Hi there! How can we help you today?
I have a question about pricing
Type a message...
- CSAT surveys
- Automatically collect customer satisfaction ratings after conversations close. Track scores over time.
- Mobile-optimized
- Responsive widget works beautifully on phones and tablets. Installable as a PWA for your team.
- Secure by default
- Session tokens, domain validation, SSRF protection, rate limiting, and IP blocking built in.
AI-powered
AI that actually helps
Train your AI with your knowledge base. It suggests replies for agents and auto-responds to customers when you're away.
How much does your Pro plan cost?
Our Pro plan is $19.99/month for your entire team with unlimited agents and conversations.
AI suggested · 0.2s
Our Pro plan is $19.99/month for unlimited agents and conversations...
Sources matched
- AI Copilot
- AI suggests reply drafts based on the conversation and your knowledge base. Insert with one click.
- Auto-responder
- AI handles customer questions 24/7 using RAG-based retrieval from your knowledge base. Configurable confidence threshold.
- Knowledge base
- Train your AI with website URLs (auto-crawled), FAQ pairs, and document uploads (PDF, DOCX, TXT, CSV).
- Test chat
- Ask your knowledge base questions directly to see how the AI would respond — with confidence scores and matched sources.
- Missed questions
- See what your AI couldn't answer. Add the answer to your knowledge base with one click to continuously improve.
- Office hours scheduling
- Run the auto-responder only outside office hours, or always. You choose per source.
Email ticketing, built in
Forward your support email. Replies go out as real emails. Customers never know the difference.
- Email forwarding
- Forward your support address to Sonny. Emails appear as conversations alongside your chats.
- Rich formatting
- Full HTML editor for replies. Inline images, file attachments up to 25MB, and email signatures.
- AI reply polish
- Write a quick draft and click Polish — AI rewrites it to sound professional and friendly in real-time.
- Saved replies
- Build a library of common responses. Insert them with a click or type a shortcut to save time.
Team
Built for teams, not solo agents
Assign, collaborate, and never drop a conversation. Unlimited agents, no per-seat fees.
- Conversation assignment
- Assign conversations to specific agents. Round-robin auto-assignment or manual control.
- Teams and departments
- Create agent groups and auto-route conversations by source. Each team has its own inbox view.
- Internal notes
- Leave private notes with @mentions. Tagged team members get notified instantly.
- Unlimited agents
- Add your whole team at no extra cost. No per-seat pricing, ever.
- Role-based access
- Owner, admin, agent, and viewer roles. Granular permissions for settings, billing, and reporting.
- Composing awareness
- See when another agent is drafting a reply in the same conversation. Prevents duplicate responses.
Contacts
Know your customers
Every customer in one place with their full conversation history, tags, and custom properties.
Melissa Cavil
melissa@acme.co
Alex Rivera
alex@startup.io
Jordan Lee
jordan@corp.com
- Contact management
- Custom fields
- Search and filter
- Contact merge
Reporting
Measure what matters
Real-time dashboards with conversation trends, team performance, CSAT scores, and channel breakdowns.
24
Open
8
Pending
47
Closed today
2m 14s
Avg response
Conversations over time — Last 14 days
- Conversations over time
- Response time tracking
- Team performance
- CSAT analytics
Platform
The details that matter
Push notifications, dark mode, PWA support, and more. The polish you expect from a modern tool.
- Push notifications
- Browser and mobile push for new messages, assignments, mentions, and escalations. Configurable per event.
- Dark mode
- Full dark mode support across every page. Automatically follows your system preference.
- Custom branding
- Your logo, colors, and domain. Remove Sonny branding on higher plans.
- Installable PWA
- Install Sonny as a native app on desktop and mobile. Offline-capable with push notifications.
- Multi-workspace
- Manage multiple brands or clients from one account. Switch workspaces instantly.
- Email transcripts
- Send conversation transcripts to any email address with one click. Formatted and timestamped.
All of this for $19.99/month
Unlimited agents. Unlimited conversations. 7-day free trial, no credit card required.