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How-to guide
General Settings
Keep the shared identity and time settings for your workspace up to date. Owners and admins can change General Settings.
Open General Settings
Path: Settings → General
- 1
Open Settings in the sidebar.
- 2
Select General to open General Settings.
- 3
Make the updates you need in Company Details, Default Email Signature, or Notification Emails.
- 4
Review the unsaved changes bar, then select Save changes.
Company Details
What each setting controls
Company Name
Use the name teammates and customers should recognize. Updating it also changes the workspace name shown around Sonny.
Timezone
Choose where your team works. Sonny uses this for time-based behavior such as snooze times and the widget's office-hours schedule.
Default Email Signature
Set the workspace-wide fallback for outgoing email replies. Channel and personal signatures can override it.
Notification Emails
Enter an email address and select the plus button to add it. Select the remove button beside an address when it should no longer be listed.
For signature precedence, variables, and examples, use the Email signatures guide.
Save or discard changes
The change bar appears after you edit a setting. Select Save changes to keep everything in the bar, or Discard to restore the last saved values. Finish or discard your changes before leaving the page.
Common workspace updates
Your company rebrands
Update Logo and Company Name together, then select Save changes so the workspace identity stays consistent.
Your team moves to another timezone
Change Timezone before adjusting office hours or relying on snooze presets. Existing conversations are not changed.
Your notification address list changes
Add each shared or individual address under Notification Emails, then remove old addresses before saving.