AI customer service software
AI customer service software your team controls
Sonny helps agents draft and polish replies, then answers suitable customer questions automatically from the knowledge you provide. Rules, personality, memory, testing, and missed-question reporting keep the system accountable.
- Your data
- websites, FAQs, and documents
- Your rules
- mandatory response guidance
- Your choice
- managed AI or your own key
Why Sonny
Ground AI support in what your business knows
Useful support automation starts with reliable context and clear boundaries, not a generic chatbot that guesses at company policy.
- A knowledge base from real sources
- Add website URLs, question-and-answer pairs, and supported documents so answers can draw from information your team maintains.
- Rules and personality stay explicit
- Write mandatory instructions for every AI reply and separately choose the voice customers should hear.
- Memory remains reviewable
- Let Sonny remember useful customer or channel context while giving the team controls to review, correct, or delete it.
- Drafts and automation share one foundation
- Use the same knowledge and guidance for agent drafts, reply polishing, test chat, and automatic customer answers.
How it works
Introduce AI without losing oversight
Build the knowledge first, test the behavior, then enable only the assistance and automation your team is ready to use.
- 01
Connect trusted knowledge
Crawl maintained website content, add FAQs, and upload the documents that support agents already rely on.
- 02
Set rules and test
Define mandatory guidance, choose a personality, and challenge the result in test chat before customers see it.
- 03
Enable the right AI features
Start with drafts and polishing, then turn on automatic answers per channel when the responses meet your standard.
Documentation
See how it works
AI Copilot
Use AI drafts, automatic answers, and a knowledge base built from your own information.
AI Rules, Memory & Personality
Set rules the AI always follows, choose how it sounds, and control what it remembers.
Bring Your Own Key
Connect your own OpenAI, Anthropic, or compatible AI provider account.
Billing & plans
Understand trials, subscriptions, the AI add-on, redemption codes, and billing statuses.
FAQs
Find concise answers to common questions about setup, conversations, AI, and your workspace.
Related solutions
Explore Sonny
Customer support software
Customer support software combining live chat, email ticketing, teamwork, reporting, and optional AI. Unlimited agents for one flat monthly price.
Shared inbox software
Shared inbox software for email and live chat, with assignments, notes, tags, statuses, and reporting. Give every agent the full customer context.
Live chat software
Live chat software with a customizable website widget, visitor identification, team assignment, conversation history, mobile apps, and optional AI.
Questions
Frequently asked questions
- What can Sonny's AI do for customer service?
- Sonny can draft agent replies, polish writing, answer suitable questions automatically, learn from approved knowledge sources, follow mandatory rules, and surface missed questions for review.
- Can I control what the AI says?
- Yes. Your team controls knowledge sources, mandatory rules, personality, confidence settings, channel availability, memory, and whether automatic answers are enabled.
- Can I use my own AI provider account?
- Yes. Sonny offers a Bring Your Own Key option for supported OpenAI, Anthropic, compatible, or self-hosted providers while Sonny continues to manage the support workflow and knowledge sources.
Bring every support conversation together
Try Sonny for seven days with unlimited agents. No credit card required.
Try Sonny free