Live chat software
Live chat software built for customer support
Add a fast, branded chat widget to your website and answer from a real support inbox. Sonny keeps returning visitor history, contact details, team collaboration, and optional AI help around every conversation.
- 1 script
- to install the widget
- Real time
- visitor conversations
- Any device
- web, desktop, iOS, Android
Why Sonny
Website chat that connects to the rest of support
The widget is only the front door. Behind it, your team gets the ownership, context, and workflows needed to provide consistent service.
- Install with one script
- Add the Sonny snippet to your site directly or through the platform where your website is hosted.
- Match the widget to your brand
- Customize colors, logos, welcome text, launcher position, pre-chat questions, and office-hours behavior.
- Recognize signed-in customers
- Use the visitor identification API to attach trusted customer details and custom attributes to the conversation.
- Keep conversations moving
- Assign chats, reply from mobile or desktop, see returning visitor history, and use optional AI drafts or automatic answers.
How it works
Put live chat on your website
Sonny gives you a useful default widget immediately, with deeper customization available when you need it.
- 01
Create a website channel
Name the channel and copy the installation snippet from the widget setup screen.
- 02
Install and customize
Add the script, choose the widget's appearance, and set the questions visitors see before chatting.
- 03
Reply from the shared inbox
Handle new chats with assignments, notes, contacts, notifications, and full conversation history.
Documentation
See how it works
Widget setup
Install the Sonny live chat widget on your website with a single script tag.
Widget customization
Match the widget to your brand with colors, logos, messages, and behavior.
Visitor identification
Identify logged-in users and send custom attributes from your website.
Live visitors
See who is browsing your websites now and start a conversation at the right moment.
Chat history
See how the widget remembers returning visitors and reloads earlier messages.
Related solutions
Explore Sonny
Customer support software
Customer support software combining live chat, email ticketing, teamwork, reporting, and optional AI. Unlimited agents for one flat monthly price.
Shared inbox software
Shared inbox software for email and live chat, with assignments, notes, tags, statuses, and reporting. Give every agent the full customer context.
AI customer service
AI customer service software for grounded drafts and automatic answers, trained on your knowledge with mandatory rules, controlled memory, and testing.
Questions
Frequently asked questions
- How do I add Sonny live chat to a website?
- Create a website channel, copy its script snippet, and add it before the closing body tag on your site. The widget guide includes platform-specific instructions and a way to verify the connection.
- Can I customize the live chat widget?
- Yes. You can change branding, colors, messages, launcher position, pre-chat fields, office hours, and other widget behavior from the channel settings.
- Does Sonny remember returning chat visitors?
- Yes. The widget can reload earlier chat history for a returning browser, and signed-in customers can be identified through the visitor identification API.
Bring every support conversation together
Try Sonny for seven days with unlimited agents. No credit card required.
Try Sonny free