Customer support software
Customer support software without per-seat pricing
Sonny gives small support teams one place to handle live chat and email, organize every request, collaborate on replies, and see how support is performing. Add AI when you want it, not because a plan forces it on you.
- $19.99
- per month for core support
- Unlimited
- agents and conversations
- 7 days
- free, no card required
Why Sonny
A complete help desk without enterprise overhead
Replace disconnected inboxes and chat tabs with a customer service platform your whole team can understand from day one.
- Live chat and email in one queue
- Website conversations and forwarded support email arrive in the same inbox, with full history beside every reply.
- Clear ownership for every request
- Assign conversations, set priority, leave internal notes, tag work, and move requests through open, pending, snoozed, and closed states.
- Useful reporting built in
- Track volume, first-response time, resolution time, customer satisfaction, and team activity without exporting basic support data.
- AI that stays optional
- Use AI drafts, reply polishing, and automatic answers trained on your own knowledge when the add-on makes sense for your team.
How it works
Start helping customers in minutes
The setup is deliberately short, whether you are creating your first support desk or replacing a collection of separate tools.
- 01
Create your workspace
Invite the whole support team without calculating another per-agent bill.
- 02
Connect your channels
Install the website widget and forward your existing support address into Sonny.
- 03
Work from one inbox
Assign, reply, collaborate, and measure service from a shared source of truth.
Documentation
See how it works
Getting started
Follow the setup wizard and a first-day checklist, from signing up to your first reply.
Channels
Create and manage the places where customers reach you by live chat and email.
Inbox
Understand statuses, priorities, assignment, snoozing, bulk actions, and keyboard shortcuts.
Reporting
Track conversation volume, response times, customer satisfaction, and team performance.
Team & roles
Invite users, create teams, and understand owner, admin, agent, and viewer access.
Related solutions
Explore Sonny
Shared inbox software
Shared inbox software for email and live chat, with assignments, notes, tags, statuses, and reporting. Give every agent the full customer context.
Live chat software
Live chat software with a customizable website widget, visitor identification, team assignment, conversation history, mobile apps, and optional AI.
AI customer service
AI customer service software for grounded drafts and automatic answers, trained on your knowledge with mandatory rules, controlled memory, and testing.
Questions
Frequently asked questions
- What is customer support software?
- Customer support software gives a team one system for receiving, assigning, answering, and reporting on customer questions. Sonny combines live chat, email ticketing, contacts, collaboration, and reporting in that shared workspace.
- Does Sonny charge for each support agent?
- No. Sonny's core support plan is $19.99 per month for unlimited agents and unlimited conversations. The AI service is an optional add-on.
- Can Sonny replace separate live chat and support email tools?
- Yes. Sonny's website widget and email forwarding both feed the same inbox, so the team can manage customer conversations without switching between separate support apps.
Bring every support conversation together
Try Sonny for seven days with unlimited agents. No credit card required.
Try Sonny free