Customer support, made calm
All your businesses, one inbox
Live chat and email from every site, store, and app you run — one calm queue. Unlimited agents, one flat price.
Free for 7 days · No credit card · Cancel anytime
Conversations from three separate businesses — a SaaS app's live chat, an online store's support email, and a studio site's contact form — flow into a single Sonny inbox.
The software teams already running support on Sonny
LeadToSheet
Shopstar
Harry
Otter
Scribe
BabaBloom
CleanMyList
ShareCount
Flywheel
Everything included
The essentials, done properly
Every feature is included on every plan. No add-ons, no upgrade walls, no surprises on the invoice.
- One inbox, many businesses
- Every brand, site, and app you run shares one queue, each as its own channel. Nothing to switch between, nothing to miss.
- Live chat widget
- One small script and you're talking to visitors. Fast, unobtrusive, styled to match your site.
- Email ticketing
- Point support@ at Sonny and email reads like chat. Full history, right where you reply.
- Team collaboration
- Assign conversations, mention teammates, and keep private notes beside the reply box.
- AI assistance
- Drafts grounded in your own docs, an auto-responder for the routine, and BYOK if you prefer your own key.
- Reporting
- Response times, volume, and satisfaction. The numbers that matter, none that don't.
How it works
Live before your coffee cools
Three steps, no onboarding calls.
- 01
Add the widget
Paste one script tag. The chat widget is live on your site in minutes.
- 02
Connect email
Forward your support address. Tickets arrive beside your chats.
- 03
Reply together
Assign, tag, and answer from one place — with your whole team.
Solutions
Built for the way you support
Customer conversations, team ownership, AI help, and easy migrations — one focused workspace.
Customer support software
Customer support software combining live chat, email ticketing, teamwork, reporting, and optional AI. Unlimited agents for one flat monthly price.
Shared inbox software
Shared inbox software for email and live chat, with assignments, notes, tags, statuses, and reporting. Give every agent the full customer context.
Live chat software
Live chat software with a customizable website widget, visitor identification, team assignment, conversation history, mobile apps, and optional AI.
AI customer service
AI customer service software for grounded drafts and automatic answers, trained on your knowledge with mandatory rules, controlled memory, and testing.
Tidio alternative
A Tidio alternative with live chat, email, unlimited agents, optional AI, and guided imports for contacts, transcripts, tickets, and Lyro knowledge.
- flat monthly price
- $19.99
- agents & conversations
- Unlimited
- from sign-up to live
- < 5 min
- uptime SLA
- 99.9%
Testimonials
Teams that run support on Sonny
A few words from people running their support on Sonny every day.
We run multiple SaaS products within our group. We wanted one inbox for all support across all products... and we got it.
Super happy with my decision to use Sonny. The AI is trained on our docs and handles most of the low-level support on autopilot.
We've got a demanding customer base due to the nature of our product. Sonny makes it simple to handle volume, and doesn't cost a fortune for our whole team to get involved.
Sonny is simple, and that's why I like it. It's not complicated with too many things I don't need or want, it just does the job well.
One flat price
Unlimited team, no seat math
Everything Sonny does is included for $19.99 a month — bring your whole team without counting seats. Add AI only if you want it.
- Unlimited agents and history
- Real-time, WebSocket-fast
- Attachments up to 25 MB
- Role-based permissions
- Push on every device
- Reporting included
Available everywhere
Your inbox, on every device
Reply from your phone, your laptop, or the browser you already have open.
- iPhone & Mac
- On the App Store. Push notifications, badge counts, the lot.
- Android
- A native app feel with push, badges, and offline support.
- Any browser
- Chrome, Safari, Firefox, Edge. Nothing to install.
Why Sonny
Sonny vs. the rest
A side-by-side look at what's different.
| Feature | Sonny | Others |
|---|---|---|
| Unlimited agents | Per-seat pricing | |
| Live chat + email together | Usually separate tools | |
| Flat-rate pricing | Usage-based billing | |
| No credit card for the trial | Card required upfront | |
| Set up in under 5 minutes | Complex onboarding | |
| Real-time collaboration | Often delayed |
Give support a calmer home
Free for 7 days. Set up in minutes, cancel whenever.