Tidio alternative
A Tidio alternative with flat team pricing
Sonny is a focused customer support platform for teams that want live chat and email in one inbox without per-agent pricing. A guided Tidio importer brings the history and knowledge you still need after switching.
- $19.99
- per month for core support
- Unlimited
- agents and conversations
- Guided
- Tidio migration preview
Why Sonny
Switch without abandoning your support history
Evaluate Sonny on its own strengths, then preview exactly what the migration can bring across before starting an import.
- Import the data your team needs
- Bring over contacts, chat transcripts, viewed pages, tickets, Lyro knowledge, operators, teams, tags, and custom contact properties.
- Preview before importing
- Choose a destination channel and the data types you want, then review counts and any warnings before the import starts.
- Keep live chat and email together
- Install Sonny's website widget and forward support email so both channels land in the same team inbox.
- Choose how you use AI
- Keep core support separate from the optional AI add-on, or connect your own supported provider with Bring Your Own Key.
How it works
A guided path away from Tidio
The migration tool lets an owner or admin connect Tidio, select the destination, and inspect the plan before changing the new workspace.
- 01
Create and prepare Sonny
Start a workspace, create the channel that should receive imported conversations, and invite the people validating the move.
- 02
Connect and preview Tidio
Enter Tidio API credentials securely, choose the data to import, and inspect the preview counts and warnings.
- 03
Import and verify
Run the import, review the summary, then test live chat, email, contacts, and knowledge before completing the switch.
Documentation
See how it works
Migrating from Tidio
Bring your Tidio contacts, chat transcripts, tickets, and knowledge into Sonny.
Getting started
Follow the setup wizard and a first-day checklist, from signing up to your first reply.
Contacts
Learn how contacts are created, managed, tagged, and merged in Sonny.
Inbox
Understand statuses, priorities, assignment, snoozing, bulk actions, and keyboard shortcuts.
AI Copilot
Use AI drafts, automatic answers, and a knowledge base built from your own information.
Related solutions
Explore Sonny
Customer support software
Customer support software combining live chat, email ticketing, teamwork, reporting, and optional AI. Unlimited agents for one flat monthly price.
Shared inbox software
Shared inbox software for email and live chat, with assignments, notes, tags, statuses, and reporting. Give every agent the full customer context.
AI customer service
AI customer service software for grounded drafts and automatic answers, trained on your knowledge with mandatory rules, controlled memory, and testing.
Questions
Frequently asked questions
- What can Sonny import from Tidio?
- Sonny can import contacts, chat transcripts, viewed pages, tickets, Lyro knowledge, operators, teams, tags, and custom contact properties selected during the guided migration.
- How much does Sonny cost compared with Tidio?
- Sonny's core support plan is $19.99 per month with unlimited agents and conversations. AI is optional. Tidio can change its plans and allowances, so compare its current pricing with the features your team actually uses.
- Is Sonny a like-for-like Tidio replacement?
- Sonny focuses on a shared support inbox for live chat and email, team collaboration, reporting, contacts, and optional AI. Review the feature and migration guides against your current Tidio workflow before switching.
Bring every support conversation together
Try Sonny for seven days with unlimited agents. No credit card required.
Try Sonny free