Umhlahlandlela

Imibiko

I-dashboard yemibiko ikunika uhlolojikelele lokusebenza kwethimba lakho nenani lezingxoxo. Wonke umuntu ethimbeni lakho angayibona.

Amakhadi esifinyezo

Izilinganiso ezine ezibalulekile ziboniswa phezulu ekhasini lemibiko.

Kuvuliwe: Zingaki izingxoxo ezivuliwe njengamanje, nenani elilindile ku-"kulindile" liboniswa ngezansi. Lesi yisibalo esibukhoma, asithintwa yisihlungi sezinsuku.
Okusha: Zingaki izingxoxo eziqale enkathini ekhethiwe, nokuqhathaniswa nenkathi edlule ukuze ubone ukuthi inani liyenyuka noma liyehla.
Kuxazululiwe: Zingaki izingxoxo ezivalwe enkathini ekhethiwe, nesibalo sanamuhla siboniswa ngezansi.
Impendulo yokuqala emaphakathi: Ngokwesilinganiso, ikhasimende lilinda isikhathi esingakanani ukuthola impendulo yokuqala yethimba lakho. Kuboniswa ngemizuzwana, imizuzu, noma amahora.

Okuku-dashboard

Ngaphansi kwamakhadi esifinyezo, i-dashboard ihlukanisa umsebenzi wakho wosizo ngazo zonke izinhlangothi.

Uhlolojikelele: Isithombe esiphezulu: ingqikithi yezingxoxo, izingxoxo ze-AI, okuxazululiwe, namakhasimende angaba khona, kanye neshadi lokuxhumana elibeka ingxoxo, i-imeyili, ne-AI ngokuhamba kwesikhathi.
Impilo yezingxoxo: Izilinganiso zokuphenduliwe, okuphuthelwe, nokuxazulula kanye. Ingxoxo ibalwa njengephuthelwe lapho isivakashi silinda amahora angaphezu kwamathathu ngaphandle kwempendulo ye-ejenti; ukuxazulula kanye yisabelo sezingxoxo ezivaliwe ezinempendulo yomuntu ezaxazululwa ngempendulo eyodwa.
Ishadi lezingxoxo ezintsha: Ishadi losuku nosuku (noma inyanga nenyanga) lezingxoxo ezintsha, ukuze ubone izinsuku ezimatasa nokuthambekela enkathini ekhethiwe.
Izikhathi zokuphendula: Amakhadi amabili abonisa isikhathi sakho sokuphendula kokuqala nesikhathi sakho sokuxazulula. Ngalinye libonisa isimo esijwayelekile (i-median) kanye no-10% ohamba kancane kakhulu (p90), ukuze ingxoxo eyodwa ehamba kancane kakhulu ingafihli isithombe sangempela.
Ukwaneliseka kwamakhasimende (CSAT): Lapho amakhasimende elinganisa ingxoxo ngemva kokuvalwa kwayo, amaphuzu afika lapha: isilinganiso sakho samaphuzu kokungu-3.0, mangaki amalinganiso owaqoqile, izinga lokuphendula, nezingxoxo ezilinganisiwe ngazinye. Hlunga ngesilinganiso noma ukhethe u-Thekelisa i-CSV ukuze uzidawunilode.
Ngesiteshi: Inani, isabelo, i-CSAT, nempendulo yokuqala ye-median yesiteshi ngasinye. Khetha umugqa ukuze uhlunge i-dashboard kuleso siteshi.
Amathegi aphezulu: Amathegi akho ezingxoxo asetshenziswe kakhulu kule nkathi — indlela esheshayo yokubona ukuthi amakhasimende akuxhumanisa kakhulu ngani.
Umsebenzi ngehora: Imephu yokushisa yokuthi izingxoxo zenzeka nini, ngosuku lwesonto nangehora. Kuhle ekuhleleni ukutholakala kwethimba lakho.
I-ejenti ye-AI: Uma usebenzisa isengezo se-AI, le phaneli ibonisa ukumboza, izinga lokuxazulula, ukudluliselwa phezulu, nokwaneliseka nge-AI — neshadi eliyindilinga lesabelo sokuxazulula, ishadi lokuxazulula ngokuhamba kwesikhathi, nokuhlukaniswa kwengxoxo ne-imeyili.
Izikhala zolwazi: Imibuzo i-AI yakho engakwazanga ukuyiphendula, iqoqiwe futhi ihlelwe ngokuthi ibuzwe kangaki — izengezo zesisekelo solwazi ezinomthelela omkhulu. Izikhala ezixazululiwe ziyamakwa uma sezengezwe esisekelweni solwazi.
Amakhasimende angaba khona atholiwe: Mangaki oxhumana nabo owabathola kule nkathi, ukuthambekela ngokuhamba kwesikhathi, ukuhlukaniswa ngesiteshi, noshintsho uma kuqhathaniswa nenkathi edlule.
Amahora okuba khona: Isikhathi sokuba khona se-ejenti ngayinye, izingxoxo eziphathiwe, nezingxoxo ngehora, kanye nomugqa wesikhathi wokutholakala nokutholakala kwethimba lakho lilonke (isikhathi okwakukhona okungenani i-ejenti eyodwa).

Nge-ejenti

Leli thebula libonisa amalungu asebenzayo anomsebenzi ebangeni lezinsuku elikhethiwe. Amalungu angenazo izingxoxo ezabelwe, okuxazululiwe, noma izimpendulo kuleyo nkathi awabalwa.

Ikholomu	Incazelo
I-ejenti	Igama lelungu lethimba.
Kwabelwe	Zingaki izingxoxo ezabelwe lo muntu enkathini ekhethiwe.
Izimpendulo	Zingaki izimpendulo lo muntu azithumele kumakhasimende enkathini ekhethiwe.
CSAT	Isilinganiso samaphuzu okwaneliseka kwamakhasimende salo muntu (kokungu-3.0) ezingxoxweni aziphethe.
Impendulo emaphakathi	Ngokwesilinganiso, lo muntu uthumele ngokushesha kangakanani impendulo yokuqala ezingxoxweni aziphendulile.
Isikhathi esimaphakathi	Isilinganiso sesikhathi kusukela ekuvulweni kuya ekuvalweni kwezingxoxo ezabelwe lo muntu.
Kuxazululiwe	Zingaki izingxoxo zalo muntu ezivalwe enkathini ekhethiwe.
Izinga lokuvala	Iphesenti lezingxoxo ezabelwe ezivaliwe. Inemibala: okuluhlaza ku-80%+, okuphuzi ku-50-79%, nokumpunga ngaphansi kuka-50%.

Izihlungi nokufinyelela

Izihlungi: Hlunga yonke i-dashboard ngenkathi yesikhathi, isikhawu seshadi, isiteshi, i-ejenti, noma ithegi. Xuba izihlungi ukuze uphendule imibuzo efana nokuthi "siyiphendule ngokushesha kangakanani imibuzo yokukhokha ngesonto eledlule?"; Izinsuku ezingu-7 ezedlule
Izinsuku ezingu-30 ezedlule
Izinsuku ezingu-90 ezedlule
Ibanga langokwezifiso
Nsuku zonke
Njalo ngenyanga
Ubani ongafinyelela: Wonke umuntu ethimbeni lakho angabona i-dashboard yemibiko — abanikazi, abalawuli, ama-ejenti, nababukeli ngokufanayo.

Imibhalo ehlobene

Bona ukuthi i-Sonny isiza kanjani

Isofthiwe yosizo lwamakhasimende
Isofthiwe yosizo lwamakhasimende ehlanganisa ingxoxo ebukhoma, amathikithi e-imeyili, ukusebenzisana, imibiko, ne-AI ongayikhetha. Ama-ejenti angenamkhawulo, intengo eyodwa.