Umhlahlandlela wokuthutha

Ngenisa umlando wakho wezingxoxo

Uthutha usuka kwelinye ithuluzi le-chat noma le-helpdesk? Khipha umlando wakho njenge-CSV noma elinye ifayela, uwunike umsizi wakho we-AI, futhi uzolethe zonke izingxoxo ku-Sonny nge-MCP server yethu. Kusebenza nanoma yiliphi ithuluzi, ngoba i-AI yakho yenza ukufanisa kwezinkambu.

Akukho okuthunyelwayo

Izingxoxo ezingenisiwe ngumlando. I-Sonny ayithumeli ama-imeyili noma imilayezo kumakhasimende akho, ayazisi ithimba lakho, ayiqalisi ama-webhook, ayisebenzisi izimpendulo ze-AI noma imithetho ye-inbox, futhi ayithumeli ukuhlolwa kokwaneliseka ngazo. Zifika zivaliwe futhi sezifundiwe, ngakho i-inbox yakho ihlala iphumule.

Ngaphambi kokuqala

I-Sonny exhumeke kumsizi wakho we-AI
Engeza i-MCP server ye-Sonny ku-Claude, Cursor noma kolunye uhlelo lwe-AI. Umhlahlandlela we-MCP uthatha cishe iminithi.
Ukukhipha okuvela ethuluzini lakho elidala
Ukukhipha kwe-CSV, JSON noma ispredishithi kwezingxoxo nemilayezo yakho. Uma ithuluzi lakho elidala ligcina amafayela njengezixhumanisi, gcina lawo makholomu: i-Sonny ingawathola.
Isiteshi sokungenisela kuso
Izingxoxo ze-chat ezingenisiwe zisebenzisa iwebhusayithi yesiteshi futhi ama-imeyili angenisiwe asebenzisa ikheli laso le-imeyili. I-AI yakho ingabala iziteshi zakho futhi ibuze ukuthi iyiphi okufanele isetshenziswe.

Isinyathelo ngesinyathelo

  1. 01

    Xhuma i-Sonny

    Xhuma i-MCP server ye-Sonny kumsizi wakho we-AI bese ungena endaweni yakho yokusebenza. Uma uke waxhuma ngaphambi kwanamuhla, xhuma futhi ukuze i-AI yakho ibone ithuluzi elisha lokungenisa.

  2. 02

    Yinike okukhishiwe

    Namathisela ifayela noma ukhombise i-AI yakho lapho likhona, bese uyitshela ukuthi ingenisele kusiphi isiteshi.

  3. 03

    Yicele ukuthi ingenise

    Sebenzisa umyalo ongezansi njengesiqalo. I-AI yakho ifunda ifayela, iliqondanise nefomethi ye-Sonny futhi ilithumele ngamaqoqo.

  4. 04

    Hlola imiphumela

    I-AI yakho ibika okungenisiwe nanoma yiziphi izinkinga. Vula izingxoxo ezimbalwa ku-Sonny ukuze ubheke ukuthi zibukeka kahle, bese uyivumela iqedele okusele.

Umyalo wesibonelo

Shintsha amagama ezinkambu ukuze afane nefayela lakho.

prompt
Ngenisa izingxoxo ezise-export.csv esiteshini sami se-Sonny "Support" usebenzisa ithuluzi le-import_conversations.
Umugqa ngamunye uyumlayezo owodwa. Hlanganisa imigqa nge-ticket_id, okuyi-externalId yengxoxo, bese usebenzisa i-message_id njenge-externalId yomlayezo ngamunye.
Imilayezo yamakhasimende ngu-incoming, izimpendulo zama-ejenti ngu-outgoing futhi amazwana angasese ngu-notes.
Sebenzisa i-created_at njenge-sentAt (izikhathi ziku-UTC) kanye ne-attachment_url ku-attachments.
Ngenisa izingxoxo ezi-5 kuqala ukuze ngikwazi ukuzihlola ku-Sonny, bese ungenisa okusele ngamaqoqo ayi-20 ubuye ungikhombise izingqikithi.

Okufika

Izingxoxo
Isihloko, isimo, amathegi nomabelwe, njengezingxoxo ze-chat noma ze-imeyili esiteshini sakho.
Imilayezo
Imilayezo yamakhasimende, izimpendulo zethimba, amanothi angaphakathi nezimpendulo ze-chatbot, ngayinye ngosuku nesikhathi sayo sokuqala.
Oxhumana nabo
Bafaniswa ngekheli le-imeyili futhi badalwa uma bebasha. Oxhumana nabo onabo kakade ku-Sonny abaze bashintshwe.
Okunamathiselwe
Izithombe, ama-PDF, amadokhumenti, amaspredishithi namafayela e-ZIP afinyelela ku-25MB, esixhumanisini somphakathi noma athunyelwe njengefayela uqobo.

Ifomethi yokungenisa

I-AI yakho ithumela izingxoxo ngalesi sakhiwo. Awudingi ukusibhala wena, kodwa kuyasiza ukwazi ukuthi inkambu ngayinye yenzani.

json
{
  "sourceId": "source_shop",
  "conversations": [
    {
      "externalId": "crisp-8812",
      "subject": "Delivery question",
      "contact": {
        "email": "ada@example.com",
        "name": "Ada"
      },
      "tags": [
        "Shipping"
      ],
      "messages": [
        {
          "externalId": "1",
          "direction": "incoming",
          "body": "Has my order shipped?",
          "sentAt": "2025-03-14T09:30:00Z"
        },
        {
          "externalId": "2",
          "direction": "outgoing",
          "body": "Yes, it left this morning.",
          "sentAt": "2025-03-14T09:41:00Z",
          "author": {
            "name": "Sam",
            "email": "sam@yourcompany.com"
          }
        },
        {
          "externalId": "3",
          "direction": "incoming",
          "body": "",
          "sentAt": "2025-03-14T09:45:00Z",
          "attachments": [
            {
              "url": "https://files.example.com/receipt.pdf"
            }
          ]
        }
      ]
    }
  ]
}
externalId
I-ID yengxoxo ethuluzini lakho elidala. Iyadingeka. Ukungenisa i-ID efanayo futhi kungeza kuphela okusha.
messages
Imilayezo yengxoxo. Omunye nomunye udinga isiqondiso (incoming, outgoing noma note), umbhalo kanye ne-sentAt.
sentAt
Lapho umlayezo uthunyelwe khona, nge-ISO 8601 ngendawo yesikhathi, isibonelo 2025-03-14T09:30:00Z.
author
Ubani obhale lo mlayezo. I-imeyili yelungu lethimba ixhumanisa impendulo naye ku-Sonny, futhi uhlobo bot luphawula izimpendulo ze-chatbot.
contact
Ikheli le-imeyili negama lekhasimende.
status
open, pending noma closed. Okuzenzakalelayo yi-closed.
channel
chat noma email. Okuzenzakalelayo yi-chat uma isiteshi sinewebhusayithi.
attachments
Amafayela, ngalinye njenge-https url yomphakathi, noma njenge-fileName, contentType ne-dataBase64.
tags
Amagama amathegi. Amathegi amasha adalelwa wena.
assigneeEmail
Ilungu lethimba okufanele lanikwe ingxoxo.

Okuhle ukukwazi

  • Kungaphinda kusebenze ngokuphepha. Uma ukungenisa kumira phakathi nendlela, kuphinde usebenzise. Imilayezo esivele ifikile iyeqiwa futhi okunamathiselwe okwehlulekile kuyaphindwa.
  • Amaqoqo. Ikholi ngayinye ithatha izingxoxo ezifika ku-50, imilayezo eyi-1 000 nokunamathiselwe okungu-25. I-AI yakho yehlukanisa ukungenisa okukhulu kuwe.
  • Awunalo ikheli le-imeyili? Ingxoxo isangenisiwe, kodwa ngaphandle koxhumana naye. Igama lekhasimende lihlala kumilayezo yalo.
  • Amalungu ethimba. Impendulo ixhunyaniswa nelungu lethimba uma i-imeyili yombhali ifana neyomuntu endaweni yakho yokusebenza. Uma kungenjalo igcina igama elivela ethuluzini lakho elidala.
  • Ongangenisa. Abanikazi, abalawuli nama-ejenti. Okhiye be-API badinga ukufinyelela kokubhala ezingxoxweni, kumilayezo nakoxhumana nabo, kanye ne-attachments kumafayela.

Koonjiniyela

Awusebenzisi msizi we-AI? Thumela i-JSON efanayo ku-POST /api/v1/conversations/import ngokhiye we-API. Inkomba ye-API inesikhemu esigcwele.

Imibhalo ehlobene