Umhlahlandlela

Oxhumana nabo

I-Sonny yakha uhlu lwakho loxhumana nabo njengoba amakhasimende exoxa, ethumela ama-imeyili, noma ethola umlayezo ophumayo. Iwebhusayithi yakho nezinhlelo ezixhunyiwe nazo zingadala oxhumana nabo.

Indlela oxhumana nabo abadalwa ngayo

Ayikho inkinobho ehlukile ethi "Engeza oxhumana naye" ekhasini lika-Oxhumana nabo. Sebenzisa indlela efanele lapho ikhasimende livela khona.

Ingxoxo ebukhoma
Lapho isivakashi sinikeza igama ne-imeyili yaso nge-widget yengxoxo, oxhumana naye udalwa ngokuzenzakalela. Uma oxhumana naye one-imeyili efanayo esevele ekhona, igama lakhe liyabuyekezwa.
I-imeyili engenayo
Lapho i-imeyili ifika ekhelini lakho lokudlulisela, i-Sonny idala oxhumana naye ngokuzenzakalela isebenzisa i-imeyili negama lomthumeli. Uma umthumeli esevele ekhona njengoxhumana naye, kusetshenziswa irekhodi elikhona.
Ingxoxo entsha
Ku-inbox, khetha u-"Ingxoxo entsha", khetha isiteshi ngaphansi kuka-"Kusuka ku", bese uvula u-"Ku". Thayipha ikheli le-imeyili eliphelele bese ukhetha u-"Sebenzisa i-imeyili entsha". Lapho uthumela umlayezo, i-Sonny idala oxhumana naye nengxoxo ye-imeyili ndawonye.
Ukuhlonza izivakashi
Uma iwebhusayithi yakho ihlonza isivakashi esingene ngemvume nge-API ye-widget, i-Sonny idala noma ibuyekeze oxhumana naye futhi ixhumanise izingxoxo zaleyo seshini yesivakashi naye.
I-API yomphakathi
I-REST ne-MCP zingadala oxhumana nabo, zisethe izinkambu zangokwezifiso ezinezinhlobo, zihlunge ngamanani enkambu aqondile, futhi ziphathe izinkumbulo zamakhasimende esiteshini ngasinye. Bona umhlahlandlela we-API yomphakathi ukuze uthole imikhawulo nezibonelo.

Izinkambu zoxhumana naye

Irekhodi ngalinye loxhumana naye linalezi zinkambu ezilandelayo. Izinkambu ezihlelekayo zingashintshwa ekhasini lemininingwane yoxhumana naye.

I-imeyiliKufundwa kuphela
Ikheli le-imeyili loxhumana naye. Lisethwa ngokuzenzakalela lapho oxhumana naye edalwa. Liyingqayizivele endaweni yokusebenza ngayinye — oxhumana nabo ababili endaweni yokusebenza efanayo abakwazi ukwabelana nge-imeyili.
IgamaKuyahleleka
Igama elibonisiwe loxhumana naye. Lisethwa ngokuzenzakalela kusuka engxoxweni noma ku-imeyili, futhi lingahlelwa ngesandla ekhasini lemininingwane yoxhumana naye.
IsiteshiKufundwa kuphela
Isiteshi lapho oxhumana naye adalwa khona okokuqala. Uhlu lwabaxhumana nabo nekhasi loxhumana naye kubonisa ilebula yaso yesiteshi ebonwa ngamakhasimende. Sisethwa ngokuzenzakalela futhi asinakushintshwa.
AmanothiKuyahleleka
Amanothi angaphakathi ombhalo okhululekile mayelana noxhumana naye. Abonwa yithimba lakho kuphela, awakaze aboniswe kuxhumana naye. Wasebenzise emongweni ofana nemininingwane ye-akhawunti noma imiyalelo ekhethekile.
AmathegiKuyahleleka
Amalebula anemibala okwabelwana ngawo kuyo yonke indawo yakho yokusebenza. Amathegi angaphinde afakwe ezingxoxweni. Wasebenzise ukuhlukanisa oxhumana nabo ngohlobo, ukubaluleka, noma noma yikuphi ukuqoqwa okusebenzela ithimba lakho.
Izinkambu zangokwezifisoKuyahleleka
Izinkambu ezengeziwe ozichaza ngokwakho ku-Izilungiselelo > Izinkambu zangokwezifiso — umbhalo, inombolo, i-URL, usuku, noma uhlu lokukhetha. Amanani angahlelwa ekhasini loxhumana naye, asethwe nge-REST noma nge-MCP, noma agcwaliswe yiwebhusayithi yakho nge-widget yengxoxo. Amanani abuyekezwa ngokuzenzakalela abonisa uphawu oluncane oluthi "SDK" nesikhathi sokubuyekezwa kokugcina.

Ongakwenza ngoxhumana nabo

Sesha futhi uhlele
Sesha oxhumana nabo ngegama noma nge-imeyili ohlwini loxhumana nabo. Hlela ngegama, i-imeyili, isiteshi, noma usuku lokudalwa ngokukhuphuka noma ngokwehla.
Amathegi
Faka amathegi anemibala koxhumana nabo ukuze uhlele. Amathegi angawendawo yokusebenza yonke futhi abelwana ngawo nezingxoxo. Engeza noma ususe amathegi ekhasini lemininingwane yoxhumana naye.
Hlanganisa oxhumana nabo
Hlanganisa oxhumana nabo abaphindiwe babe munye. Khetha oxhumana naye oyinhloko nomunye noma abaningi besibili ozobahlanganisa. Zonke izingxoxo zoxhumana nabo besibili zihanjiswa koxhumana naye oyinhloko. Oxhumana nabo besibili bayagcinwa emlandweni.
Ukudala okuguquguqukayo
Oxhumana nabo bangavela engxoxweni, ku-imeyili engenayo, engxoxweni entsha ephumayo, ekuhlonzweni kwezivakashi, noma ku-API yomphakathi. Ayikho inkinobho ehlukile ethi Engeza oxhumana naye ekhasini lika-Oxhumana nabo.

Buyekeza noma uhlanganise oxhumana naye

Vula u-Oxhumana nabo bese ukhetha oxhumana naye. Hlela igama lakhe noma amanothi, bese ukhetha u-Londoloza.

Amathegi alondolozwa lapho uwengeza noma uwasusa. Izinkambu zangokwezifiso zilondolozwa lapho ukhetha inani, ucindezela u-Enter, noma ushiya inkambu. Izinhlelo ezixhunyiwe nazo zingazisetha nge-ID yesakhiwo noma ngegama, nokuqinisekiswa kohlobo lwenkambu.

Amanani ezinkambu abhalwe nge-API anomsuka we-API futhi angasiza i-Co-Pilot nomphenduli ozenzakalelayo ngaphansi kwemithetho yawo yamakhasimende aqinisekisiwe. Amanani angaphakathi afakwe ngesandla avamile ahlala engafakiwe. Izinkumbulo zamakhasimende zingafundwa, zilondolozwe, noma zisuswe koxhumana naye ngamunye nasesiteshini nge-REST noma nge-MCP.

Ukuze uhlanganise abaphindiwe, khetha u-Hlanganisa. Ebhokisini lengxoxo elithi Hlanganisa oxhumana nabo, sesha oxhumana nabo ozobahlanganisa, ubakhethe, bese uqinisekisa. Izingxoxo zabo zihambela koxhumana naye omgcinile, futhi oxhumana nabo abaphindiwe bayagcinwa emlandweni.

Ukugcina emlandweni uma kuqhathaniswa nokususa unomphela (GDPR)

Ukugcina emlandweni kufihla oxhumana naye kodwa kugcine umlando wezingxoxo zakhe. Abaphindiwe abahlanganisiwe bagcinwa emlandweni, futhi izinhlelo ezixhunyiwe zingagcina oxhumana naye emlandweni nge-API yomphakathi.

Ukususa unomphela kucisha umuntu. Kusebenzise lapho ikhasimende likucela ukuthi ususe imininingwane yalo, isibonelo ngaphansi kwelungelo le-GDPR lokususwa. Vula oxhumana naye bese ukhetha u-Susa unomphela. Ibhokisi lengxoxo libonisa ukuthi zingaki izingxoxo ezizosuswa, futhi uthayipha i-imeyili yoxhumana naye ukuze uqinisekise. Lokhu akunakuhlehliswa.

I-Sonny isusa:

  • Oxhumana naye, namathegi akhe, izinkambu zangokwezifiso nezinkumbulo zekhasimende
  • Yonke ingxoxo naye, kuhlanganise nezisedotini, nayo yonke imilayezo, amanothi angaphakathi, okunamathiselwe namafayela agciniwe
  • Izilinganiso zakhe ze-CSAT, umlando wakhe wokuphequlula ovela ku-Izivakashi ezikhona manje, nezaziso ezimayelana nezingxoxo zakhe
  • Amakhophi agcinelwe izinhlelo ezixhunyiwe, njengemithwalo ye-webhook egciniwe enombhalo womlayezo, nezinkumbulo ze-AI ezifundwe emilayezweni yakhe

I-Sonny igcina:

  • I-imeyili yakhe ohlwini lwakho lwama-imeyili abuyiswayo, lwezikhalazo nolwabathumeli abavinjiwe, ukuze angalokothi axhunyanwe naye ngokumelene nezifiso zakhe
  • Okufakiwe okukodwa kokuhlola okuqopha ukuthi oxhumana naye ususwe, ukuthi ubani okwenzile, nokuthi zingaki izingxoxo, imilayezo nokunamathiselwe okususwe, ngaphandle kwegama noma i-imeyili
  • Izingqikithi emibikweni nasekusetshenzisweni kwe-AI, kanye nolwazi olubhalwe yithimba lakho (ama-athikili osizo nezinkumbulo zesiteshi ozengeze ngokwakho)

Abanikazi nabalawuli kuphela abangasusa oxhumana naye unomphela. Izinhlelo ezixhunyiwe zingenza okufanayo ngethuluzi le-MCP elithi erase_contact noma nge-POST /api/v1/contacts/{contactId}/erase, ethumela i-webhook ethi contact.erased ukuze izinhlelo ezixhunyiwe nazo zisuse amakhophi azo.

Oxhumana nabo nezingxoxo

Yonke ingxoxo ixhunywe koxhumana naye (uma i-imeyili isinikeziwe). Ekhasini lemininingwane yoxhumana naye, ungabona zonke izingxoxo zakhe — kuhlanganise nesimo, isiteshi, owabelwe, nomlayezo wokugcina. Chofoza noma iyiphi ingxoxo ukuze ugxumele kuyo ngqo ku-inbox.

Oxhumana nabo baphinde babonise amaphuzu omzamo — isilinganiso se-Sonny sokuthi leli khasimende kudingeke lenze umsebenzi ongakanani muva nje (ophansi, ophakathi, ophezulu, noma obucayi). Kusekelwe ezimpawini ezifana nokuthi bekaxhumana kangaki, ukuthi bathola izimpendulo ngokushesha kangakanani, nokuthi izingxoxo zavulwa kabusha noma zadluliselwa yini. Amaphuzu aphezulu ayisikhombisi sokuthi ulinike ukunakekelwa okwengeziwe.

Imibhalo ehlobene

Bona ukuthi i-Sonny isiza kanjani