Umhlahlandlela

Ukwaneliseka kwamakhasimende (CSAT)

Buza amakhasimende ukuthi wenze kanjani ngokushesha nje lapho ingxoxo iphela. Ikunika amaphuzu acacile okuwalandelela futhi ingamema amakhasimende akho ajabule kakhulu ukuthi ashiye izibuyekezo zomphakathi.

Indlela amakhasimende akulinganisa ngayo

Lapho umbono uvuliwe, i-Sonny inikeza inhlolovo ngemva kokuvalwa kwengxoxo.

Engxoxweni ebukhoma
Lapho ingxoxo ivalwa, isivakashi sibona isilinganiso esisheshayo sobuso obuthathu khona ku-widget — Kubi, Kulungile, noma Kuhle kakhulu. Uma sesishiyile ikhasi, sithola inhlolovo nge-imeyili esikhundleni salokho.
Nge-imeyili
Izingxoxo ze-imeyili azinayo i-widget, ngakho i-Sonny ingathumela inhlolovo nge-imeyili lapho ingxoxo ivalwa. Ikhasimende likhetha isilinganiso ku-imeyili, bese kufanele lisiqinisekise ekhasini elivulekayo. Akudingeki ukungena.

Guqula izilinganiso ezinhle zibe yizibuyekezo

Izixhumanisi zokubuyekeza

Engeza izixhumanisi zakho zokubuyekeza ze-Google ne-Trustpilot esiteshini, futhi noma yiliphi ikhasimende elilinganisa ingxoxo ngokuthi kuhle kakhulu limenywa ukuthi lishiye isibuyekezo somphakathi. Amakhasimende angajabulanga kakhulu awasiboni isimemo — ngakho uqoqa izibuyekezo ezinhle ngenkathi uzwa ngezinkinga ngasese, lapho ungazilungisa khona.

Lena ingenye yezindlela ezilula zokwandisa inani lezibuyekezo zakho: ubuza ngokushesha ngemva kokusizwa okuhle, lapho umusa uphezulu kakhulu.

Ukuyilungisa

I-CSAT isethwa esiteshini ngasinye, ngakho ungayivula lapho inengqondo khona. Kuzodingeka ube ngumnikazi noma umlawuli.

  1. 01

    Vula izilungiselelo zesiteshi sakho

    Vula u-Iziteshi, khetha isiteshi, bese ukhetha u-Okuvamile. Thola ikhadi elithi Ukwaneliseka kwamakhasimende.

  2. 02

    Vula umbono

    Vula u-Cela umbono uma ingxoxo ivaliwe. Lokhu kuvuliwe ngokuzenzakalela eziteshini ezintsha.

  3. 03

    Engeza izinhlolovo ze-imeyili zezingxoxo ze-imeyili

    Uma lesi siteshi siphatha i-imeyili, vula u-Thumela inhlolovo nge-imeyili ezingxoxweni ze-imeyili. Izinhlolovo ze-imeyili zivaliwe ngokuzenzakalela.

  4. 04

    Engeza izixhumanisi zakho zokubuyekeza (akuphoqelekile)

    Ngaphansi kuka-Izixhumanisi zokubuyekeza, namathisela i-URL ye-Google noma ye-Trustpilot. Ngemva kwesilinganiso esithi Kuhle kakhulu, i-Sonny inikeza isixhumanisi sokubuyekeza esifanele.

Lapho uzobona khona imiphumela

Engxoxweni
Uma ikhasimende selilinganise ingxoxo, amaphuzu avela kubha eseceleni yengxoxo eduze kwayo yonke enye imininingwane yalo.
Emibikweni
I-dashboard yemibiko inesigaba esithi Ukwaneliseka kwamakhasimende: isilinganiso sakho samaphuzu kokungu-3.0, mangaki amalinganiso owaqoqile, izinga lakho lokuphendula, nayo yonke ingxoxo elinganisiwe. Hlunga ngesilinganiso noma ukhethe u-Thekelisa i-CSV ukuze uzidawunilode. I-CSAT ye-ejenti ngayinye nayo ivela ngaphansi kuka-Nge-ejenti.

Okuhle ukukwazi

  • Amakhasimende angalinganisa ingxoxo kuze kube yizinsuku ezingu-7 ngemva kokuvalwa kwayo, futhi ingxoxo ngayinye ingalinganiswa kanye.
  • Amaphuzu asuka ku-1 (akajabulile) kuya ku-3 (kuhle kakhulu), ngakho isilinganiso esingu-3.0 sisho ukuthi wonke umuntu ukulinganise ngokuthi kuhle kakhulu.
  • I-CSAT isethwa esiteshini ngasinye, ngakho ungacela umbono kuphela lapho kufanele khona — isibonelo osizweni, kodwa hhayi esiteshini sokuthengisa.

Imibhalo ehlobene