Isikhokelo
Ibhokisi engenayo
Yonke incoko — ichat ephilayo ne-imeyile — ifika kwibhokisi engenayo enye. Nantsi indlela yokusebenza kuyo ngokukhawuleza ungavumeli nto iphoswe.
Iimeko ezintathu
Yonke incoko ikwenye yeemeko ezintathu. Tshintsha imeko ukusuka kwibha esecaleni yencoko.
- Ivuliwe
- Ifuna ingqwalasela. Iincoko ezintsha ziqala apha, kwaye iimpendulo zabathengi ziphinda zivule ezivaliweyo.
- Ilindile
- Ulinde into ethile — ngokuqhelekileyo impendulo evela kumthengi okanye ulwazi oluvela kwiqela lakho.
- Ivaliwe
- Igqityiwe. Ukuba umthengi uphinda abhale, incoko ibuya ngokuzenzekelayo.
Amanqanaba amane okubaluleka
Seta ukubaluleka ukuze iqela lazi ukuba yintoni ekufuneka ithathwe kuqala.
- Ingxamisekileyo
- Ephezulu
- Ephakathi
- Ephantsi
Izixhobo zakho
Yonke into onokuyenza ngencoko.
- Qalisa incoko entsha
- Qhagamshela kuqala — cofa “Incoko entsha” ngaphezu koluhlu lweencoko, khetha isitishi ozakuthumela ngaso, chwetheza okanye ukhethe umamkeli, yongeza isihloko nomyalezo wakho, kwaye iSonny iqalisa umsonto omtsha we-imeyile. Xa umthengi ephendula, ifika kanye kule bhokisi engenayo.
- Phendula
- Bhala iimpendulo ezityebileyo ngombhalo ongqindilili, othambekileyo, uluhlu, amakhonkco, umbala wombhalo, ukuqaqambisa, iifonti, ii-emoji nemifanekiso ngaphakathi. Faka amabala aguqukayo afana no-{{contact_first_name}} ukuze wenze ubuqu, kwaye utyikityo lwakho lwe-imeyile longezwa ngokuzenzekelayo. Iimpendulo zechat zifika kundwendwe kwangoko; iimpendulo ze-imeyile ziya kwibhokisi yakhe engenayo. Ungabona xa undwendwe luchwetheza, naxa ilungu leqela sele libhala, ngoko awusoze uphendule kabini.
- Inowuthi
- Tshintshela umbhali kwimowudi yenowuthi ukuze ushiyele iqela lakho umyalezo wabucala — umthengi akasoze awubone. Chwetheza @ ukuze ukhankanye ilungu leqela (inowuthi ibonisa igama lalo, ngoko wonke umntu uyazi ukuba kuthethwa ngabani) kwaye lifumana isaziso.
- Izinto eziqhotyoshelweyo
- Iiarhente zingalayisha iifayile ukuya kuthi ga kwi-25 MB kumbhali. I-imeyile ephumayo ixhasa izinto eziqhotyoshelweyo ukuya kuthi ga kwi-9 MB nganye, ngelixa i-imeyile engenayo yamkela ukuya kuthi ga kwi-25 MB. Iindwendwe zechat zingathumela ukuya kuthi ga kwimifanekiso emi-5 ngomyalezo, ukuya kuthi ga kwi-10 MB nganye. Khetha umfanekiso ukuze uwujonge, uwusondeze okanye uwukhuphele.
- Imibhalo yeevidiyo
- Xa umthengi ethumela ikhonkco levidiyo ye-Loom, Vimeo, Wistia, Vidyard, Google Drive okanye Dropbox, iSonny iyibhala ngasemva. Uza kubona “Yenza umbhalo wevidiyo…” phantsi komyalezo wakhe, emva koko umbhalo ngokwawo: wandise, uwukope, okanye uvule ividiyo. Ubonwa liqela lakho kuphela, kwaye iSonny AI nayo iyawufunda. Iividiyo ezide ukuya kuthi ga kwimizuzu engama-30 ziyaxhaswa.
- Ukwabela
- Nika incoko umntu othile okanye iqela lonke ukusuka kwibha esecaleni. Izitishi nazo zingabela iincoko ezintsha ngokuzenzekelayo, nganye ngokulandelelana (round robin).
- Iithegi
- Yongeza iithegi ezinemibala ezifana no-“bug” okanye “billing” ukuze izinto zihlale zilungelelene. Iithegi zivela nakwiingxelo, ngoko ungabona ukuba abathengi babuza ntoni kakhulu.
- Lalisa
- Khetha Seta ukulalisa, uze ukhethe De umthengi aphendule, Iyure enye, Iiyure ezi-4, Ngomso ngo-9 kusasa, NgoMvulo olandelayo ngo-9 kusasa, okanye umhla nexesha olikhethayo. Incoko ibuya xa loo meko ifezekisiwe.
- Ukukhangela nezihluzi
- Khangela kuzo zonke iincoko zakho ukusuka kwibhokisi engenayo, uze uhluze uluhlu ngemeko, ukubaluleka, owabelweyo, uhlobo (ichat okanye i-imeyile), isitishi okanye ithegi ukuze ufumane kanye le nto uyifunayo.
- Izenzo ezininzi ngaxeshanye
- Khetha iincoko ezininzi ngaxeshanye ukuze uzabele, utshintshe imeko okanye ukubaluleka kwazo, wongeze kwaye ususe iithegi, okanye uzise enkunkumeni — konke ngaxeshanye.
- Inkunkuma nokucima
- Khetha Yisa enkunkumeni ukuze ususe incoko kwimiboniso eqhelekileyo yebhokisi engenayo. Sebenzisa Buyisela kwiNkunkuma ukuze uyibuyise. Ngabanini nabalawuli kuphela abanokucima ngokusisigxina; Cima ngonaphakade akunakubuyiswa.
- Umbhalo wencoko nge-imeyile
- Kwimenyu yencoko, khetha Thumela kum nge-imeyile okanye Thumela kumthengi nge-imeyile ukuze uthumele ikopi epheleleyo yencoko.
- Vala i-IP yondwendwe
- Kwincoko yechat, vula imenyu ethi ⋯, khetha Vala i-IP yondwendwe, faka idilesi ofuna ukuyivala, uze uqinisekise. Loo dilesi ayisakwazi ukuthumela imiyalezo yechat.
Fumana ulawulo ngalunye
Izihluzi
Vula Izihluzi ngaphezu koluhlu lweencoko, uze unciphise ngayo nayiphi na indibaniselwano yala mabala.
Ibha esecaleni yencoko
Sebenzisa la mabala ukuthumela nokulungelelanisa incoko evuliweyo.
Imenyu yencoko
Vula imenyu ethi ⋯ ecaleni koqhagamshelwano ukuze ufumane izenzo zencoko yangoku.
Izenzo ezininzi ngaxeshanye
Khetha iincoko ezininzi ukuze uveze olu lawulo. KwiNkunkuma, ibha itshintsha ibe lulawulo lokubuyisela nolokucima.
Qalisa incoko entsha
Uninzi lweencoko luqala xa umthengi ekuthumelela umyalezo — kodwa ngamanye amaxesha kufuneka uqhagamshele kuqala. Cofa Incoko entsha ngaphezu koluhlu lweencoko ukuze uvule umbhali.
- 01
Khetha ukuba ivela kubani
Ibala elithi Ukusuka lidwelisa izitishi zakho ze-imeyile (umz. Support, Sales). Khetha esi ufuna umthengi asibone aphendule kuso.
- 02
Khetha okanye uchwetheze umamkeli
Qala ukuchwetheza kwibala elithi Ukuya. ISonny ifanisa oqhagamshelwano osele ekhona njengoko uchwetheza — okanye, ukuba ngumntu omtsha, chwetheza nje idilesi yakhe ye-imeyile epheleleyo kwaye iSonny ikwenzela oqhagamshelwano.
- 03
Bhala uze uthumele
Yongeza isihloko nomyalezo wakho, uze uthumele. ISonny yenza incoko kwibhokisi yakho engenayo kwaye ithumela i-imeyile kumthengi. Impendulo yakhe ibuyela ngqo kwincoko efanayo.
Izinqumelo zekhibhodi
Vula uluhlu lwemiyalelo nge-⌘K (Ctrl K kwi-Windows) ukuze ukhangele uze utsibe uye kuyo nayiphi na incoko ngaphandle kokuchukumisa imowusi.
| ⌘ K | Vula uluhlu lwemiyalelo |
Ibha esecaleni yencoko
Ibha esecaleni ibonisa ulawulo lwe-Incoko lokuthumela, imeko, ukubaluleka, uhlobo, isitishi nokulalisa; Iithegi neempawu; nelog ye-Imisebenzi. Iincoko zechat zingabonisa nephepha langoku lendwendwe namaphepha akutsha nje, ngelixa umlinganiselo wokwaneliseka othunyelweyo uvela njenge-CSAT. Khetha Jonga iprofayile ukuze ubone irekhodi epheleleyo yoqhagamshelwano.
Amaxwebhu anxulumeneyo
- Inkunkuma nokucima
Hambisa iincoko kwiNkunkuma, uzibuyisele, uze uzicime ngokusisigxina xa kufuneka.
- Iimpendulo ezigciniweyo
Yenza iitemplate zemiyalezo ezinokuphinda zisetyenziswe ezineendidi, izinqumelo namabala aguqukayo.
- Abaqhagamshelwano
Funda ukuba abaqhagamshelwano benziwa njani, balawulwa njani, bafakwa njani iithegi nokuba badityaniswa njani kwiSonny.
- Iqela neendima
Mema abasebenzisi, yenza amaqela, uze uqonde ufikelelo lomnini, umlawuli, iarhente nombukeli.
Bona ukuba iSonny inceda njani
- Isoftwe yenkxaso yabathengi
Isoftwe yenkxaso yabathengi edibanisa ichat ephilayo, amatikiti e-imeyile, intsebenziswano, iingxelo ne-AI ongayikhethayo. Iiarhente ezingenamda ngexabiso elinye ngenyanga.
- Isoftwe yebhokisi ekwabelwana ngayo
Isoftwe yebhokisi engenayo ekwabelwana ngayo ye-imeyile nechat ephilayo, enokwabela, iinowuthi, iithegi, imeko neengxelo. Nika iarhente nganye iinkcukacha ezipheleleyo zomthengi.
- Enye indlela endaweni yeTidio
Enye indlela endaweni yeTidio enechat ephilayo, i-imeyile, iiarhente ezingenamda, i-AI ongayikhethayo nokungenisa okukhokelwayo kwabaqhagamshelwano, imibhalo yeencoko, amatikiti nolwazi lweLyro.