Isikhokelo

Abaqhagamshelwano

ISonny yakha uluhlu lwakho lwabaqhagamshelwano njengoko abathengi bencokola, bethumela i-imeyile, okanye befumana umyalezo ophumayo. Iwebhusayithi yakho nemidibaniso nayo ingenza abaqhagamshelwano.

Indlela abaqhagamshelwano abenziwa ngayo

Akukho qhosha lahlukileyo lithi “Yongeza oqhagamshelwano” kwiphepha laBaqhagamshelwano. Sebenzisa indlela ehambelana nalapho umthengi evela khona.

Ichat ephilayo
Xa undwendwe lunika igama nedilesi ye-imeyile ngewijethi yechat, oqhagamshelwano wenziwa ngokuzenzekelayo. Ukuba oqhagamshelwano onaloo imeyile sele ekhona, igama lakhe liyahlaziywa.
I-imeyile engenayo
Xa i-imeyile ifika kwidilesi yakho yokudlulisela, iSonny yenza oqhagamshelwano ngokuzenzekelayo isebenzisa i-imeyile negama lomthumeli. Ukuba umthumeli sele ekhona njengoqhagamshelwano, kusetyenziswa irekhodi esele ikhona.
Incoko entsha
Kwibhokisi engenayo, khetha “Incoko entsha”, khetha isitishi phantsi kwe-“Ukusuka”, uze uvule “Ukuya”. Chwetheza idilesi ye-imeyile epheleleyo uze ukhethe “Sebenzisa i-imeyile entsha”. Xa uthumela umyalezo, iSonny yenza oqhagamshelwano nencoko ye-imeyile kunye.
Ukuchongwa kweendwendwe
Ukuba iwebhusayithi yakho ichonga undwendwe olungeneyo nge-API yewijethi, iSonny yenza okanye ihlaziye oqhagamshelwano lwalo kwaye inxibelelanise iincoko zeseshoni yalo ndwendwe naye.
I-API yoluntu
I-REST ne-MCP zingenza abaqhagamshelwano, zisete amabala alungiselelweyo anohlobo, zihluze ngamaxabiso achanekileyo amabala, kwaye zilawule iinkumbulo zabathengi kwisitishi ngasinye. Jonga isikhokelo se-API yoluntu ngemida nemizekelo.

Amabala oqhagamshelwano

Irekhodi yoqhagamshelwano ngalunye inala mabala alandelayo. Amabala ahlelekayo angatshintshwa kwiphepha leenkcukacha zoqhagamshelwano.

I-imeyileIfundwa kuphela
Idilesi ye-imeyile yoqhagamshelwano. Isetwa ngokuzenzekelayo xa oqhagamshelwano esenziwa. Yahlukile kwindawo nganye yokusebenzela — abaqhagamshelwano ababini kwindawo enye yokusebenzela abanakwabelana nge-imeyile enye.
IgamaIyahleleka
Igama loqhagamshelwano eliboniswayo. Lisetwa ngokuzenzekelayo kwichat okanye kwi-imeyile, kwaye lingahlelwa ngesandla kwiphepha leenkcukacha zoqhagamshelwano.
IsitishiIfundwa kuphela
Isitishi apho oqhagamshelwano wenziwa khona okokuqala. Uluhlu lwaBaqhagamshelwano nephepha loqhagamshelwano libonisa ilebheli yesitishi ebonwa ngabathengi. Isetwa ngokuzenzekelayo kwaye ayinakutshintshwa.
IinowuthiIyahleleka
Iinowuthi zangaphakathi ezibhalwe ngokukhululekileyo malunga noqhagamshelwano. Zibonwa liqela lakho kuphela, azize ziboniswe kuqhagamshelwano. Zisebenzise kwiinkcukacha ezifana nezeakhawunti okanye imiyalelo ekhethekileyo.
IithegiIyahleleka
Iilebheli ezinemibala ekwabelwana ngazo kuyo yonke indawo yakho yokusebenzela. Iithegi zingasetyenziswa nakwiincoko. Zisebenzise ukuhlela abaqhagamshelwano ngohlobo, ukubaluleka okanye naliphi na iqela elisebenzela iqela lakho.
Amabala alungiselelweyoIyahleleka
Amabala ongezelelweyo owachaza ngokwakho kwi-Iisetingi > Amabala alungiselelweyo — umbhalo, inani, i-URL, umhla okanye uluhlu lokukhetha. Amaxabiso angahlelwa kwiphepha loqhagamshelwano, asetwe nge-REST okanye nge-MCP, okanye agcwaliswe yiwebhusayithi yakho ngewijethi yechat. Amaxabiso ahlaziywe ngokuzenzekelayo abonisa uphawu oluncinci oluthi “SDK” nexesha lohlaziyo lokugqibela.

Into onokuyenza ngabaqhagamshelwano

Khangela uze ulungelelanise
Khangela abaqhagamshelwano ngegama okanye nge-imeyile kuluhlu lwabaqhagamshelwano. Lungelelanisa ngegama, i-imeyile, isitishi okanye umhla wokwenziwa ngokunyuka okanye ngokuhla.
Iithegi
Faka iithegi ezinemibala kubaqhagamshelwano ukuze balungelelane. Iithegi zezayo yonke indawo yokusebenzela kwaye kwabelwana ngazo neencoko. Yongeza okanye ususe iithegi kwiphepha leenkcukacha zoqhagamshelwano.
Dibanisa abaqhagamshelwano
Dibanisa abaqhagamshelwano abaphindiweyo babe mnye. Khetha oqhagamshelwano oyintloko nomnye okanye abangaphezulu abongezelelweyo ozakubadibanisa. Zonke iincoko zabaqhagamshelwano abongezelelweyo zihanjiswa kuqhagamshelwano oyintloko. Abaqhagamshelwano abongezelelweyo bagcinwa kuvimba.
Ukwenziwa okuguquguqukayo
Abaqhagamshelwano bangavela kwichat, kwi-imeyile engenayo, kwincoko entsha ephumayo, ekuchongweni kweendwendwe okanye kwi-API yoluntu. Akukho qhosha lahlukileyo lithi Yongeza oqhagamshelwano kwiphepha laBaqhagamshelwano.

Hlaziya okanye udibanise oqhagamshelwano

Vula Abaqhagamshelwano uze ukhethe oqhagamshelwano. Hlela igama okanye iinowuthi zakhe, uze ukhethe Gcina.

Iithegi ziyagcinwa xa uzongeza okanye uzisusa. Amabala alungiselelweyo ayagcinwa xa ukhetha ixabiso, ucinezela u-Enter, okanye ushiya ibala. Imidibaniso nayo ingawaseta nge-ID yempawu okanye ngegama, kuqinisekiswa uhlobo lwebala.

Amaxabiso amabala abhalwe yi-API aphethe imvelaphi ye-API kwaye anganika ulwazi kwi-Co-Pilot nakumphenduli ozenzekelayo phantsi kwemithetho yabathengi abaqinisekisiweyo. Amaxabiso angaphakathi aqhelekileyo afakwe ngesandla ahlala engabandakanywa. Iinkumbulo zabathengi zingafundwa, zigcinwe okanye zisuswe kuqhagamshelwano ngamnye nakwisitishi ngasinye nge-REST okanye nge-MCP.

Ukuze udibanise abaphindiweyo, khetha Dibanisa. Kwibhokisi yencoko ethi Dibanisa abaqhagamshelwano, khangela abaqhagamshelwano ozakubadibanisa, ubakhethe, uze uqinisekise. Iincoko zabo zihambela kuqhagamshelwano omgcinileyo, kwaye abaqhagamshelwano abaphindiweyo bagcinwa kuvimba.

Ukugcina kuvimba xa kuthelekiswa nokucima ngokusisigxina (GDPR)

Ukugcina kuvimba kufihla oqhagamshelwano kodwa kugcina imbali yeencoko zakhe. Abaphindiweyo abadityanisiweyo bagcinwa kuvimba, kwaye imidibaniso ingagcina oqhagamshelwano kuvimba nge-API yoluntu.

Ukucima ngokusisigxina kucima umntu. Kusebenzise xa umthengi ekucela ukuba ucime idatha yakhe, umzekelo phantsi kwelungelo le-GDPR lokucinywa. Vula oqhagamshelwano uze ukhethe Cima ngokusisigxina. Ibhokisi yencoko ibonisa ukuba zingaphi iincoko eziza kucinywa, kwaye uchwetheza i-imeyile yoqhagamshelwano ukuze uqinisekise. Oku akunakubuyiswa.

ISonny isusa:

  • Oqhagamshelwano, kunye neethegi zakhe, amabala alungiselelweyo neenkumbulo zomthengi
  • Zonke iincoko naye, kuquka ezo zikwiNkunkuma, nayo yonke imiyalezo, iinowuthi zangaphakathi, izinto eziqhotyoshelweyo neefayile ezigciniweyo
  • Imilinganiselo yakhe ye-CSAT, imbali yakhe yokukhangela evela kwiZindwendwe ezikhoyo ngoku, nezaziso malunga neencoko zakhe
  • Iikopi ezigcinelwe imidibaniso, ezifana nemithwalo ye-webhook egciniweyo enombhalo womyalezo, neenkumbulo ze-AI ezifundwe kwimiyalezo yakhe

ISonny igcina:

  • I-imeyile yakhe kuluhlu lwakho lwee-imeyile ezibuyayo, lwezikhalazo nolwabathumeli abavaliweyo, ukuze angaze aqhagamshelwe ngokuchasene neminqweno yakhe
  • Ingeniso enye yophicotho ebhala ukuba oqhagamshelwano ucinyiwe, ngubani owenzileyo, nokuba zingaphi iincoko, imiyalezo nezinto eziqhotyoshelweyo ezihambileyo, ngaphandle kwegama okanye i-imeyile
  • Iitotali kwiingxelo nakusetyenziso lwe-AI, kunye nolwazi olubhalwe liqela lakho (amanqaku oncedo neenkumbulo zesitishi ozongeze ngokwakho)

Ngabanini nabalawuli kuphela abanokucima oqhagamshelwano ngokusisigxina. Imidibaniso ingenza okufanayo ngesixhobo se-MCP esithi erase_contact okanye nge-POST /api/v1/contacts/{contactId}/erase, ethumela i-webhook ethi contact.erased ukuze iinkqubo eziqhagamshelweyo nazo zicime iikopi zazo.

Abaqhagamshelwano neencoko

Yonke incoko inxibelelaniswe noqhagamshelwano (xa kunikwe i-imeyile). Kwiphepha leenkcukacha zoqhagamshelwano, ungabona zonke iincoko zakhe — kuquka imeko, isitishi, owabelweyo nomyalezo wokugqibela. Cofa nayiphi na incoko ukuze utsibe ngqo kuyo kwibhokisi engenayo.

Abaqhagamshelwano babonisa amanqaku omzamo — uqikelelo lweSonny lokuba lingakanani umsebenzi lo mthengi ekufuneke awenze kutsha nje (ophantsi, ophakathi, ophezulu okanye ogqithisileyo). Asekelwe kwimiqondiso efana nokuba ebeqhagamshelana kangaphi, ukuba wazifumana ngokukhawuleza kangakanani iimpendulo, nokuba iincoko ziphinde zavulwa okanye zadluliselwa. Amanqaku aphezulu ngumqondiso wokuba umnike ukhathalelo olongezelelweyo.

Amaxwebhu anxulumeneyo

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