Isikhokelo sokufuduka

Ngenisa imbali yakho yencoko

Ufuduka usuka kwesinye isixhobo se-chat okanye se-helpdesk? Khupha imbali yakho njenge-CSV okanye nayiphi na enye ifayile, uyinike umncedisi wakho we-AI, uze uzise zonke iincoko kwiSonny ngeseva yethu ye-MCP. Isebenza nayiphi na isixhobo, kuba i-AI yakho yenza ukudibanisa kwamabala.

Akukho nto ithunyelwayo

Iincoko ezingeniswe ngembali. ISonny ayithumeli ii-imeyile okanye imiyalezo kubathengi bakho, ayazisi iqela lakho, ayiqalisi ii-webhook, ayisebenzisi iimpendulo ze-AI okanye imigaqo yebhokisi engenayo, kwaye ayithumeli uphando lwolwaneliseko ngazo. Zifika zivaliwe kwaye sezifundiwe, ngoko ibhokisi yakho engenayo ihlala ithe cwaka.

Phambi kokuba uqale

ISonny iqhagamshelwe kumncedisi wakho we-AI
Yongeza iseva ye-MCP yeSonny kwiClaude, Cursor okanye kolunye usetyenziso lwe-AI. Isikhokelo se-MCP sithatha malunga nomzuzu.
Ukukhutshwa okuvela kwisixhobo sakho esidala
Ukukhutshwa kwe-CSV, JSON okanye ispredishithi kweencoko nemiyalezo yakho. Ukuba isixhobo sakho esidala sigcina iifayile njengamakhonkco, gcina ezo kholam: iSonny inokuzikhuphela.
Isitishi sokungenisela kuso
Iincoko ze-chat ezingeniswe zisebenzisa iwebhusayithi yesitishi kwaye ii-imeyile ezingeniswe zisebenzisa idilesi yaso ye-imeyile. I-AI yakho inokuzidwelisa izitishi zakho ibuze ukuba yeyiphi eza kusetyenziswa.

Inyathelo ngenyathelo

  1. 01

    Qhagamshela iSonny

    Qhagamshela iseva ye-MCP yeSonny kumncedisi wakho we-AI uze ungene kwindawo yakho yokusebenzela. Ukuba ukhe waqhagamshela ngaphambi kwanamhlanje, qhagamshela kwakhona ukuze i-AI yakho ibone isixhobo esitsha sokungenisa.

  2. 02

    Yinike into ekhutshiweyo

    Ncamathelisa ifayile okanye ukhombise i-AI yakho apho ikhoyo, uze uyixelele ukuba ingenisele kweyiphi isitishi.

  3. 03

    Yicele ukuba ingenise

    Sebenzisa umyalelo ongezantsi njengesiqalo. I-AI yakho ifunda ifayile, iyidibanise nefomathi yeSonny uze iyithumele ngeebhetshi.

  4. 04

    Khangela iziphumo

    I-AI yakho ixela into engeniswe nayiphi na imiba. Vula iincoko ezimbalwa kwiSonny ukuze ujonge ukuba zibonakala kakuhle, uze uyivumele igqibezele eziseleyo.

Umyalelo womzekelo

Tshintsha amagama eekholam ukuze afane nefayile yakho.

prompt
Ngenisa iincoko ezikwi-export.csv kwisitishi sam seSonny "Support" usebenzisa isixhobo se-import_conversations.
Umgca ngamnye ngumyalezo omnye. Hlanganisa imigca nge-ticket_id, eyi-externalId yencoko, uze usebenzise i-message_id njenge-externalId yomyalezo ngamnye.
Imiyalezo yabathengi yi-incoming, iimpendulo zearhente yi-outgoing kwaye izimvo ezizizo zi-notes.
Sebenzisa i-created_at njenge-sentAt (amaxesha akwi-UTC) kunye ne-attachment_url kwi-attachments.
Ngenisa iincoko ezi-5 kuqala ukuze ndikwazi ukuzijonga kwiSonny, uze ungenise eziseleyo ngeebhetshi ezingama-20 undibonise iitotali.

Into eziswayo

Iincoko
Isihloko, imeko, iithegi nomabelwe, njengeencoko ze-chat okanye ze-imeyile kwisitishi sakho.
Imiyalezo
Imiyalezo yabathengi, iimpendulo zeqela, amanqaku angaphakathi neempendulo ze-chatbot, nganye ngomhla nexesha layo lokuqala.
Abaqhagamshelwano
Badityaniswa ngedilesi ye-imeyile kwaye benziwa xa bemitsha. Abaqhagamshelwano onabo sele kwiSonny abatshintshwa.
Izinamathelisiweyo
Imifanekiso, ii-PDF, amaxwebhu, iispredishithi neefayile ze-ZIP ukuya kuthi ga kwi-25MB, kukhonkco loluntu okanye zithunyelwe njengefayile ngokwayo.

Ifomathi yokungenisa

I-AI yakho ithumela iincoko ngolu lwakhiwo. Akufuneki uyibhale wena, kodwa kuncedisa ukwazi ukuba ibala ngalinye lenza ntoni.

json
{
  "sourceId": "source_shop",
  "conversations": [
    {
      "externalId": "crisp-8812",
      "subject": "Delivery question",
      "contact": {
        "email": "ada@example.com",
        "name": "Ada"
      },
      "tags": [
        "Shipping"
      ],
      "messages": [
        {
          "externalId": "1",
          "direction": "incoming",
          "body": "Has my order shipped?",
          "sentAt": "2025-03-14T09:30:00Z"
        },
        {
          "externalId": "2",
          "direction": "outgoing",
          "body": "Yes, it left this morning.",
          "sentAt": "2025-03-14T09:41:00Z",
          "author": {
            "name": "Sam",
            "email": "sam@yourcompany.com"
          }
        },
        {
          "externalId": "3",
          "direction": "incoming",
          "body": "",
          "sentAt": "2025-03-14T09:45:00Z",
          "attachments": [
            {
              "url": "https://files.example.com/receipt.pdf"
            }
          ]
        }
      ]
    }
  ]
}
externalId
I-ID yencoko kwisixhobo sakho esidala. Iyafuneka. Ukungenisa i-ID efanayo kwakhona kongeza kuphela into entsha.
messages
Imiyalezo yencoko. Omnye nomnye ufuna isalathiso (incoming, outgoing okanye note), umbhalo ne-sentAt.
sentAt
Xa umyalezo uthunyelwe, nge-ISO 8601 ngendawo yexesha, umzekelo 2025-03-14T09:30:00Z.
author
Ngubani oyibhalileyo. I-imeyile yelungu leqela idibanisa impendulo naye kwiSonny, kwaye uhlobo bot luphawula iimpendulo ze-chatbot.
contact
Idilesi ye-imeyile negama lomthengi.
status
open, pending okanye closed. Okuzenzekelayo yi-closed.
channel
chat okanye email. Okuzenzekelayo yi-chat xa isitishi sinewebhusayithi.
attachments
Iifayile, nganye njenge-https url yoluntu, okanye njenge-fileName, contentType ne-dataBase64.
tags
Amagama eethegi. Iithegi ezintsha ziyenzelwa wena.
assigneeEmail
Ilungu leqela elifanele linikwe incoko.

Okulungileyo ukukwazi

  • Kukhuselekile ukuphinda uyisebenzise. Ukuba ukungenisa kuyeka embindini, kuphinde kusebenze. Imiyalezo esele ifikile iyatsitywa kwaye izinamathelisiweyo ezingaphumelelanga ziyaphindwa.
  • Iibhetshi. Umnxeba ngamnye uthatha ukuya kuthi ga kwiincoko ezingama-50, imiyalezo eyi-1 000 nezinamathelisiweyo ezingama-25. I-AI yakho yahlula ukungenisa okukhulu kuwe.
  • Akukho dilesi ye-imeyile? Incoko isangeniswa, kodwa ngaphandle koqhagamshelwano. Igama lomthengi lihlala kwimiyalezo yakhe.
  • Amalungu eqela. Impendulo idityaniswa nelungu leqela xa i-imeyile yombhali ifana neyomntu kwindawo yakho yokusebenzela. Ngaphandle koko igcina igama elivela kwisixhobo sakho esidala.
  • Ongangenisa. Abanini, abalawuli neearhente. Izitshixo ze-API zifuna ufikelelo lokubhala kwiincoko, kwimiyalezo nakubaqhagamshelwano, kunye ne-attachments kwiifayile.

Kubaphuhlisi

Awusebenzisi mncedisi we-AI? Thumela i-JSON efanayo kwi-POST /api/v1/conversations/import ngesitshixo se-API. Isalathiso se-API sinesikimu esipheleleyo.

Amaxwebhu anxulumeneyo